Car Rentals

Please bring the following items with you when you pick up your car rental:

1. Your printed rental voucher.
2. A valid driver’s license which has been valid for the required period of time. (The length of the required period of time may vary according to the rental supplier. If the rental supplier does not state a specific period of time which the license must have been valid for, then the default required period of time is one year.) If your driver’s license is in a different language to the language of the country of use, a translated copy of your license that meets local requirements must be provided.
3. The credit card provided by the main driver must have sufficient payment credit. At pick-up, a preauthorization fee will be taken as deposit.
4. A valid photo ID (your passport or other internationally accepted ID).

Important: Ensure you carefully read the terms and conditions provided by your rental supplier, and bring any additional items or documents required by your rental supplier.

Yes – most car rental companies offer a flat rate for hire per day. You’ll usually have to drop it back within 24 hours of picking it up to avoid any extra charges.

Of course! Simply set your dates to your desired period of time and hit search to find the best deals. And here’s an insider tip – some car rental companies try to save costs and avoid short bookings by offering discounts or free days between two longer bookings.

Yes, you need to pay a deposit at pick-up to protect against damage and loss. The deposit is payable when you arrive at the branch for pick-up. The deposit amount is decided by the rental supplier; please contact your rental supplier directly if you have any related queries. The deposit amount will be frozen on the main driver’s credit card for the duration of the rental period. After the rental period is completed, the deposit will usually be returned to the same credit card within 28–45 working days. Actual policies and practices may vary according to the rental supplier.

Carefully check the insurance provided with your rental package. If you decide this insurance does not meet your requirements, there is another option available to you : i.e.

Purchase additional insurance when you pick up your rental car at the branch.

In most cases, no fee is charged for canceling your booking. However, some suppliers may only offer free cancellation within a specified time period, and charge to cancel bookings outside of that time period. Please ensure you read the booking terms and conditions carefully, as rental suppliers may have independent cancellation policies.

Your refund will usually take between 7–30 working days to arrive in your bank account. This time period may vary according to your bank processing time.