Refund & Cancellation Policy

This policy explains refunds, cancellations and changes for flights, hotels, tours and travel services booked through BookingInGh.com.

General Refund Rule

Refund eligibility depends on fare type, supplier policy, cancellation time, payment method and whether the booking has been confirmed, ticketed, used or partly used.

Flights

• Airline rules control whether tickets are refundable or changeable.
• Refundable tickets may still attract penalties, fare differences, taxes and service charges.
• Promotional, discounted, partly used or no-show tickets may have limited or no refund value.

Hotels

• Hotel refunds depend on property rules, rate plan, check-in date and cancellation window.
• Non-refundable rooms, late cancellations and no-shows may be fully charged.

Tours and Packages

• Tour refunds depend on permits, transport commitments, attraction tickets and vendor rules.
• Some experiences become non-refundable close to the activity date.

Processing Time

Approved refunds normally take 7 to 30 business days after supplier approval, but banks, mobile money operators and card processors may require additional time.

Non-Refundable Items

• Booking service fees, payment gateway charges and administrative fees.
• Visa assistance, consultation, documentation or already-delivered support.
• Supplier penalties, bank charges and third-party cancellation costs.

How to Request a Refund

Contact support@bookingingh.com with your booking reference, passenger name, travel date, payment proof and reason for cancellation.